With millions of jobs expected to be displaced with the widespread use of AI, bots and automated technologies, a consumer survey commissioned by LivePerson, cloud mobile and online business messaging solutions provider, has found that about 42% of Americans never worry, and about 32% worry less often about automation usurping their jobs.
"We are seeing tremendous interest from large brands as we help them build out their bots strategy and integrate bots into their digital and customer care organizations, right alongside their human agents," says Rurik Bradbury, global head of communications and research, LivePerson. "We commissioned this research as part […]
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