IBM’s CEO expects AI to replace 30% of the firm’s back-office roles in five years

IBM's CEO expects AI to replace 30% of the firm's back-office roles in five years

There may soon be fewer people at IBM’s offices. Photo: Sergio Perez (Reuters) IBM Corp. will begin to slow or suspend hiring for jobs that could be done by artificial intelligence , CEO Arvind Krishna said this week an interview with Bloomberg . This change would affect back-office functions like human resources, initially targeting more clerical work like generating employment verification letters or moving employees between departments, Krishna said.

About 26,000 IBM jobs fall under this category. “I could easily see 30% of that getting replaced by AI and automation over a five-year period,” Krishna explained. This would result in […]

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