DANIA BEACH, Fla.–(BUSINESS WIRE)–Apr 19, 2023–
IntelePeer , a leading Communications Automation Platform provider, today announced that SmartAgent, its digital solution for contact centers, will now leverage ChatGPT and eventually other generative AI technologies along with its suite of built-in, best-in-class solutions, like IBM Watson, Google Dialogflow and AWS Lex, to help businesses enhance their customer experience while introducing greater efficiencies and cost-effectiveness to their contact center operations. Contact centers currently struggle to keep up with high customer expectations, as long wait times, inconsistent service quality and high employee turnover rates continue to plague the industry. By integrating ChatGPT […]
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