Rise of the automatons: Mary Lacity’s latest book tackles service automation in modern industries

Rise of the automatons: Mary Lacity’s latest book tackles service automation in modern industries

Mary Lacity, Curators’ Distinguished Professor of Information Systems at UMSL, researches how robots and humans intersect in the workforce. (Photo by August Jennewein) The exploration of how technology can spell promise or peril for mankind is a common trope in science fiction narratives such as “ Star Trek ,” “ Blade Runner ” and “ The Matrix .”

Each series presents far-fetched story lines where human beings battle against sentient artificial intelligence bent on usurping mankind’s place in the world. Co-authored with Leslie P. Willcocks, Mary Lacity’s latest book makes arguments for the efficacy of utilizing robots in industry and […]

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