U.S. Employees’ Perspectives on the Jobs Most at Risk from Artificial Intelligence in the Workplace

Opinion survey from Genesys flags manufacturing, retail, telemarketing and data entry positions as most likely to be impacted by AI

SAN FRANCISCO, Aug. 6, 2019 /PRNewswire/ — A new survey finds U.S. workers believe jobs in Manufacturing (43%), Retail/Checkout Clerks (40%), Telemarketers (38%) and in Data Entry (37%) are the most likely to shrink due to the expansion of artificial intelligence (AI). However, two-thirds (67%) of respondents say they are not afraid that AI/bots will replace their own jobs within the next 10 years.

These findings stem from research sponsored by Genesys® ( www.genesys.com ), the global leader in omnichannel […]

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