By now, even casual consumers of business news are aware of the emerging maxims regarding “the future of work” in the wake of COVID-19, and the economic and employment shocks it has thrust upon the global economy. The predominant orthodoxy can be summed up as follows: “The robots are here to stay .”
Robotic process automation, and organizations’ abilities to harness the benefits it promises, was already a disruptive economic force before COVID-19. Its benefits were easy enough to define: the reduction of human error, the effective elimination of time-consuming tasks, and higher overall levels of productivity for lower (long-term) […]
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