Manufacturing Operations Research & Development Technology / IIoT Electronics
As public-facing automation shifts workers away from public view, wages which reflect professional skill and customer service expectations may disappear. PHOTO: Technology versus Humanity/Gerd Leonhard via Flickr Automation, once hidden behind closed doors in factories, is increasingly moving into public view. Customers can pay for groceries or clothing at a self-checkout machine, order fast food from a touchscreen kiosk or even pickup coffee from a “ robo-café .”
These technologies, which substitute human contact for robot-based interactions, are examples of self-service technologies — innovative public-facing automation which “ enable customers to […]
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