Public-facing automation, like self-service kiosks, reduce the chances we have to interact with other people. Automation, once hidden behind closed doors in factories, is increasingly moving into public view. Customers can pay for groceries or clothing at a self-checkout machine, order fast food from a touchscreen kiosk or even pickup coffee from a “ robo-café .”
These technologies, which substitute human contact for robot-based interactions, are examples of self-service technologies — innovative public-facing automation which “ enable customers to perform entire services on their own without direct assistance from employees .”
While self-service technologies have the potential to improve efficiency , […]
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