Shutterstock Nearly 50 years ago, the first ATM doled out dollars to curious Americans. This cash-spewing, automated machine teller caused a wave of panic for banking professionals. Newspapers offered warnings, with headlines exclaiming how robots would be replacing our jobs.
The panic was short-lived. Although tellers were replaced by ATMs, banks were eventually able to open more branches and actually hire more tellers. Now, ATMs are ubiquitous, and there are more tellers doing a wider variety of customer service tasks. However, we shouldn’t forget that the expansion of banks came with extreme growing pains for employees, businesses and the economy. […]
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