Recently, while waiting for a flight, I was sitting next to someone who was calling several companies he was doing business with – his bank, his health insurance provider, and some others.
In every case the call was answered by a chatbot.
But in every case he also did whatever he had to do to get past it and talk to an actual human being. So much for the promise of AI, I thought! What can AI do? As anyone who has ever phoned up companies, to hear the expression “ In a few words tell me what you’re looking […]
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