Organisations aren’t employee-centric anymore, they are viewing them as resources — as use and throw. India’s outsourcing industry is facing a crisis of identity. Clearly, any industry with the same old proposition dies a quick death. Starting with Y2K, the industry went through three clear cycles (engineering services or R&D outsourcing, remote infrastructure management and BPO) and we kept getting new ways to drive growth. However, now the industry is stalling, and unless there is a new product that is competitively priced, the industry will not grow. Due to economic slowdown in its target markets, the IT industry answered […]
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