Success in today’s complex global markets requires unprecedented levels of speed, accuracy and cost efficiency, beyond what a human workforce can achieve. We are living in challenging times yet packed with opportunities to re-analyse processes and prepare for a new approach; deploying technologies throughout digitisation projects to reduce costs and achieve leaner operations. Digital workforce, the term given to the continuum of technologies ranging from automating activities such as copying and pasting content from one system to another, right up to cognitive solutions that can ‘think’, learn and reason like humans, is no longer a consideration but a mandate. […]
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