Share This Article: A digital ordering kiosk at a McDonald’s. Photo via Wikimedia Commons Outwardly, the McDonald’s restaurant just off Highway 101 in Pismo Beach doesn’t look any different from the 1,500 or so others in California.
But when you walk into this one, you immediately encounter a robotic kiosk that allows you to order your hamburger or other fast food on a touch screen, rather than verbally with a human worker at the counter.
It’s an experiment in automation, or at least mechanization, to reduce operational costs, and not the only one.Faced with rising labor costs, thanks in part to […]
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