88% of global government leaders say that automation is a priority for their organizations and they believe automation increases productivity, reduces operating expenses, and frees up employees to take on higher-value work.
Globally, public sector institutions are on the path to digital transformation. Yet they are faced with technological, cultural, and regulatory challenges. In recent years, several governments have created plans to encourage the adoption of disruptive technologies, like robotic process automation (RPA) and artificial intelligence (AI). Many have already adopted automation technologies and have seen results like improved productivity, more engaged employees, and cost efficiencies.
This paper uses case study […]