Every business is looking to cut their operating costs, and for many, that means outsourcing their non-primary functions to other companies, or even other countries. However, with the rise of certain new technologies, the business process outsourcing (BPO) industry could be at risk of losing a large portion of its market share.
As it turns out, it’s not just retailers that need to work hard to stay competitive, and BPO companies may find that 2019 could be a painful year for them if they are not keeping up with the industry’s latest trends. As the founder of an outsourced provider […]
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