These days, it is hard to avoid the topic of digitalisation when you read any expert commentary, business book, or newspaper headline. The benefits from technologies such as Internet of Things, Big Data Analytics, Robotic Process Automation, and AI-enabled chatbots are clear: Firms can save costs from automating manual processes, gain deeper, real-time insight into their customers, and rapidly scale their reach to new markets. Yet, many enterprises are still concerned about how they can participate fully in a digital economy.
Small and Medium enterprises (SMEs) are defined in Singapore as organisations with operating receipts of less than SGD 100 […]
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