What impact is automation having on insurance employment?

What impact is automation having on insurance employment?

Online streaming services ended the dominance of cable and satellite TV services, automated telephone systems have displaced receptionists, and fully autonomous cars threaten all sorts of commercial driving jobs.

In Ontario’s insurance sector though, the adoption of technology – think artificial intelligence, blockchain , and cloud services – hasn’t yet resulted in less jobs, according to a new report, “Better, Faster, Stronger: Maximizing the benefits of automation for Ontario’s firms and people,” from the Brookfield Institute for Innovation + Entrepreneurship.

One reason that employment in the province’s finance and insurance sector grew by 35% between 2002 and 2016, in spite of […]

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