Will automation and artificial intelligence (AI) take away or enrich jobs? That’s the question on everyone’s mind these days, and justifiably so. Automation and AI have demonstrated an ability to perform many tasks, from driving trucks to performing surgery . Ultimately, the rise of automation, intelligence and innovation in all its forms will liberate firstline workers from mundane, manual tasks and elevate their roles to that of decision makers and information gatekeepers. It only stands to reason that firstline workers—the employees who are the first point of contact with customers or spend most of their time making or servicing […]
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