Customer service should mimic the 5 levels of autonomous cars

Customer service should mimic the 5 levels of autonomous cars

Image Credit: Shutterstock / Melpomene

In 1900, 41 percent of the U.S. workforce was employed in agriculture . By the year 2000, that number had dropped to 1.9 percent. This massive shift in labor was mostly due to advances in technology and mechanization, allowing for fewer people to create more crop. In the 21st century, other sectors will see the same kind of shift, with automation and AI at its heart.

Many industries are already going through a similar process. Manufacturing may be a lost cause already, with industrial robots, higher efficiency, and lost jobs, but two other industries — self-driving […]

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