Robots or humans: Which provide a better customer experience?

Robots or humans: Which provide a better customer experience?

Last month, China Construction Bank (CCB) opened the first fully-automated bank branch in China.

Located on Jiujiang Road in downtown Shanghai, the ground-breaking bank branch operates entirely without human tellers. It joins an increasing number of retail outlets, restaurants and other venues across China – and the world – where humans are served exclusively by robotic assistants.

The question of whether robots will take over all of our jobs has been hotly debated over the past several decades – a debate which has recently intensified thanks to advances in artificial intelligence .Partial automation is already widespread in the service industry, […]

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