Technology will augment – not replace – public-service professionals

Technology will augment - not replace - public-service professionals

In recent years, the public’s fascination with AI and robots has kept think tanks and consultants busy. However, in Nesta’s new research for Pearson, The Future of Skills: Employment in 2030, we show that a single-minded focus on automation misses the bigger picture in important ways.

In particular, long-run trends like population aging, urbanisation and technological change in all its forms – say, biotechnology, the materials revolution and the Internet of Things, as well as automation – will have profound implications for employment in the future. A focus on automation to the exclusion of these other trends risks distorting our […]

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